VXDIAG SSM3 Failed to Connect Subaru Forester 2006 Solution

Problem:
The VXDIAG VCX SE Subaru SSMIII software failed to communicate with a 2006 Forester, displaying the error: "Communication initialization error occurred."

Solution:
After a TeamViewer diagnostic session, an engineer from Vxdiagshop.com discovered that the issue was caused by a virus infection on the user's computer system.

Feedback:

Switching to a different laptop resolved the issue, and the software now works perfectly.