VXDIAG Benz License Expired but Failed to Update License?

Problem:

After using the VXDIAG VCX SE BENZ diagnostic tool approximately three times, it prompts that the VCI license has expired and 09/2024 Xentry cannot be launched. I tried using the ‘VCI Recovery’ tool on the desktop to update, but it still doesn’t work. Try to update license in vx manager, it said update license failed, error 4001.

Solution:

The VX Manager network shows “offline” which means the computer is not connected to the internet.

You must have network connection to update license.

Update license and try again.