How to Solve VXDIAG Ford cannot find device error?

Problem: 
I downloaded VXDIAG VCX NANO Ford IDS and patch files then tried to open patch and this comes up
"Error Failure, try again: 3"

Then i followed your advice to delete IDS patch file, then download to try again.  I have antivirus and firewall disabled as well.
But still struggling to get ford ids working
I downloaded and installed the software you sent.
but I cannot get the patch to open, I get the error message attached
"cannot find device"

thank you for your patience.

Vxdiagshop.com Solution:
Engineer says that you did not connect vcx nano device, or you did not install driver well.
Only when the device been recognized , you are able to run the IDS software.


Feedback:
Connected vxdiag ford device and all works well !!
Thank you again !!!